This Returns & Exchanges Policy is administered by ROYAL WAVE INC, applicable for wholesale bulk orders of women’s stage costumes on dresseclat.com. Any return, exchange, cancellation or partial refund request must be submitted via email: contact@dresseclat.com.
Return Address: ROYAL WAVE INC 1711 10TH ST DES MOINES,IA 50314
Eligibility & Time Limit
Returns or exchanges are only accepted for products with manufacturing defects including broken stitching, missing decorations or factory fabric damage. Minor wrinkles from transportation, slight handcraft variation or normal wear are not classified as manufacturing defects and are not eligible for return or exchange. You must notify us of defective items within 7 calendar days after package delivery. You need to provide clear photos and videos of defective merchandise together with your order number for review. Our team will evaluate the evidence and decide whether to approve return, replacement or partial refund.
Order Cancellation Rules
You may cancel your wholesale order without penalty only if the order has not entered packing and preparation stage. Once inventory has been reserved or packing begins, cancellation requests will incur a handling charge based on order progress. After shipment has been dispatched, order cancellation will not be accepted.
Partial Refund Rules
For bulk orders where only a portion of products have verified manufacturing defects, partial refund will be processed for only the defective items. We will not issue full order refunds for partial defects. The refund amount is calculated based on the unit wholesale price of defective costumes.
Return Cost & Inspection
If your return request is approved, we will send detailed return instructions. Buyer is responsible for return shipping fees unless the defect is confirmed as our manufacturing fault. All returned items must remain unused, free of stains, complete with original decorations and original packaging. We reserve the right to reject returned goods that are worn, damaged or incomplete. Approved refunds will be processed after we receive and inspect returned merchandise. Refunds will be issued to your original payment channel, and fund arrival time depends on your payment provider.